Please note international orders can take between ten days and 3 weeks to arrive. I am located outside of Melbourne, Australia. If you would like express post (in Aust) then please select the express upgrade. There are two options for International orders - if you still have a minimum of 10 working days before you need the item (not including the lead time of the item for me to make!) but are concerned - there is regular post with tracking - this way you can keep an eye on its journey. The upgrade is well worth it for peace of mind. If you are really pressed for time and need it to be delivered within 5 days then there is the express post option also.
IF by bad luck your delivery is lost in transit, please allow two weeks for the postal company to try and find it. Doesn't hurt to call up your local PO and check with the friendly folks there - it could be waiting for you! With international orders, I am quite helpless with tracking down lost parcels. Please Please Please write your address as correctly as possible. For US orders, I do get a notification that the USPS has verified your address. This is very good :) If not, there is no way I can verify that it is on its way to your residence. If you haven't purchased the international Tracking upgrade there is very little I can do. I can not refund missing parcels, without tracking.
Please consider my feelings before writing an angry message regarding parcels! I work very fast to ensure I post your order when I know you are in a rush. Crazily fast!! I sometimes get to the post office at 4.59pm! Once it is in the hands of the Post it really really isn't my fault, so keep that in mind.
Having said that,I'm always around for a question or a chat - as these days I have messages 'ping' wherever I am and I never really switch off- yes I'll be checking messages during a dinner - ahhh small business owners are so antisocial!
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